Terms & Conditions
At GleamGenie we pride ourselves in taking the best possible care of your vehicle and providing the highest possible service. Here are our terms and conditions:
We will not be held liable for any consequential losses, under any circumstances should we be unable to attend our appointment with you. We will contact you as soon as possible if for some reason your valet has to be cancelled.
Cancellations: Please give us as much notice as possible should you need to cancel your appointment. Cancellations will be charged at half of the valet cost for cancellations made on the day the valet is to be completed, or should you be unavailable when our van arrives.
Valet Prices: Prices shown on the website, or given over the telephone are a quotation and subject to change once our staff has had sight of the vehicle. The quotation may be changed should the vehicle not be as described, additional work is requested by the customer or should the vehicle be significantly dirtier than we would reasonably expect. This may include very muddy carpets, excessive dog hair etc.
Vehicle Contents: For interior valets, we require access to your vehicle and it should be clear of your personal belongings. We will not valet the boot if it is not empty. If you leave personal items or papers in the vehicle, they could be considered as rubbish and disposed of. We will not be held responsible in such a case.
Weather: We operate all year round but in the event of adverse weather, we may not be able to valet your vehicle. It may be possible to do this if you have a suitable garage or undercover area in which we can work. In the event of poor weather we will contact you to confirm cancellation. We cannot be held responsible for ‘acts of God’ ie wind blowing doors open, wind blowing items into or onto vehicle.
We will not be held responsible for damage to your vehicle due to faulty or loose parts on your vehicle. Please ensure we are made aware if any parts are poorly fitting or loose prior to us commencing your valet.